Resolved -
We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide.
GetYourGuide has re-confirmed all bookings affected by this incident, where possible.
We appreciate your patience while we addressed this.
Dec 5, 15:42 UTC
Monitoring -
The issue has been resolved, and new bookings are now coming through from GetYourGuide. We’re collaborating with GetYourGuide to reprocess any bookings or changes that previously failed.
Dec 4, 16:51 UTC
Identified -
The issue has been identified and resolved. We are currently reviewing data to ensure that no bookings were missed or left unconfirmed during the incident.
Dec 4, 16:37 UTC
Investigating -
We are aware of an issue preventing bookings from GetYourGuide from being confirmed. Our team is investigating this as a high priority.
Dec 4, 16:29 UTC