tag:bokun.statuspage.io,2005:/historyBókun Status - Incident History2024-03-28T12:00:34ZBókuntag:bokun.statuspage.io,2005:Incident/189848852023-11-01T05:38:28Z2023-11-01T05:38:28ZUnexpected downtime<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>05:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>04:52</var> UTC</small><br><strong>Monitoring</strong> - System is back up and running.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:44</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>01:52</var> UTC</small><br><strong>Investigating</strong> - Bókun is experiencing an unexpected service disruption. We are looking into the issue and working towards restarting the service.</p>tag:bokun.statuspage.io,2005:Incident/187450602023-10-16T17:28:07Z2023-10-16T17:28:07ZConfirmation emails not being sent<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Update</strong> - All booking related emails have been going out correctly since yesterday (October the 12th) at 21:46 UTC.<br /><br />Customer booking confirmation and cancellation emails not sent to during the outage have now been sent.<br /><br />Booking emails not sent during outage to Bókun account holders such as booking confirmation, cancellation and booking requests are currently being sent with final emails due to send by end of day.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>21:46</var> UTC</small><br><strong>Monitoring</strong> - Emails are being sent out, except for marketplace notifications. All booking confirmation emails that were not delivered during the outage have now been sent.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Update</strong> - We have started sending booking confirmation emails for new bookings. <br /><br />We will send confirmations that were not sent during the outage as soon as possible.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Update</strong> - We are working on a fix to re enable email sends but can not give an estimated resolution time at this point.<br /><br />Any emails that should have gone out during the outage will be delivered after the issue has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing issue with outgoing emails. The issue is being looked at but we do not have ETA for when the email service will be restored.<br />All outgoing emails are expected to be delivered with a delay. We're sorry for any inconveniences caused.</p>tag:bokun.statuspage.io,2005:Incident/185090072023-09-15T15:44:19Z2023-09-15T15:44:19ZConfirmation emails not being sent<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:34</var> UTC</small><br><strong>Monitoring</strong> - Email sends have been restarted. All emails scheduled during the downtime should be delivered in the next few minutes and new emails should be delivered normally. We are monitoring the situation to make sure all emails are being delivered.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Identified</strong> - We are working on a fix to re enable the email sends. Any emails that should have gone out during the outage should be delivered after the issue has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing issue with outgoing emails. The issue is being looked at but we do not have ETA for when the email service will be restored.<br />All outgoing emails are expected to be delivered with a delay. We're sorry for any inconveniences caused.</p>tag:bokun.statuspage.io,2005:Incident/178173182023-07-11T09:41:26Z2023-07-11T09:41:26ZEmails missing from bookings from Viator<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Resolved</strong> - Viator has confirmed that the issue has been resolved as of 10 PM GMT on Monday, July 10th. Email addresses from Viator are now being correctly sent to the Bókun system.<br />There are a portion of bookings affected between 1:00 PM GMT and 10:00 PM GMT on July 10th that are missing the email address field in Bókun. We apologize for any inconvenience caused and are collaborating with the Viator team to determine if it is possible to retrospectively send this information to the Bókun system.<br />In the meantime, if you need to communicate with your guests via email, please continue to use the messaging system provided by Viator directly for any affected bookings.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Monitoring</strong> - Bokun has been notified that email addreses are missing from some Viator bookings. The issue is intermittent, effecting only a portion of bookings.<br />We await confirmation of a resolution from Viator and in the mean time, please check your Viator account directly to retrieve this information.</p>tag:bokun.statuspage.io,2005:Incident/175548222023-06-13T02:42:00Z2023-06-13T03:05:38ZSevere disruption<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>02:42</var> UTC</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:bokun.statuspage.io,2005:Incident/158809782023-01-19T10:35:20Z2023-01-19T10:35:20ZUnexpected downtime<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:06</var> UTC</small><br><strong>Identified</strong> - Service is back up. We are investigating the incident.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Investigating</strong> - Bókun is experiencing an unexpected service disruption. We are looking into the issue and working towards restarting the service.</p>tag:bokun.statuspage.io,2005:Incident/157745132023-01-05T08:03:19Z2023-01-05T08:03:19ZEmail delivery failure<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Monitoring</strong> - Email service is restored and all messages that were queue during the downtime have been delivered.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Identified</strong> - There is an issue with our email delivery system causing booking notification emails to not get sent. We expect all emails to get delivered as soon as the issue is resolved.</p>tag:bokun.statuspage.io,2005:Incident/152358732022-12-15T08:55:00Z2022-12-15T09:12:43ZUnexpected downtime<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Resolved</strong> - Bókun is experiencing an unexpected service disruption. We are looking into the issue and working towards restarting the service.</p>tag:bokun.statuspage.io,2005:Incident/126932422022-11-03T15:00:43Z2022-11-03T15:00:43ZBókun System Maintenance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Scheduled</strong> - The Bókun engineering team will be performing scheduled maintenance on our servers.<br /><br />This is not expected to have any impact on incoming bookings or your operations. This will be monitored closely though-out the maintenance period.<br /><br />Progress and updates will be posted to our status page.</p>tag:bokun.statuspage.io,2005:Incident/123779042022-10-24T11:07:36Z2022-10-24T11:07:36ZBókun System Maintenance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Completed</strong> - Maintenance scheduled for today is cancelled.<br /><br />Unfortunately, due to issues with with team availability, we will be cancelling the scheduled maintenance window.<br /><br />We will be rescheduling the maintenance period at a later date.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Scheduled</strong> - Bókun will be performing scheduled maintenance on our servers.<br /><br />We do not expect this to have any impact on incoming bookings or your operations. We will be monitoring this closely throughout the maintenance period.</p>tag:bokun.statuspage.io,2005:Incident/122368452022-10-18T08:30:18Z2022-10-18T08:30:18ZMaintenance window cancelled<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Scheduled</strong> - We some unexpected errors booking process for widgets for some products yesterday afternoon. We are still monitoring to ensure this is fully resolved. We are cancelling the maintenance window that was scheduled for today.</p>tag:bokun.statuspage.io,2005:Incident/109192192022-08-25T14:49:28Z2022-08-25T14:49:28ZPerformance issues and unexpected downtime<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Identified</strong> - Upgrade caused caching layer to fail causing higher loads on the DB.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bokun.statuspage.io,2005:Incident/108443272022-08-18T20:18:43Z2022-08-18T20:18:43ZSevere disruption<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>20:18</var> UTC</small><br><strong>Resolved</strong> - Webhooks for third-party apps have been turned on and all other systems have been stable now for more than 30 hours.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Update</strong> - Critical systems and functions have been restored to the expected level of operation and will be closely monitored. Please note that webhooks for third-party apps and in-app notifications are currently turned off as a part of the recovery plan. These services will be restored as soon as possible.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Update</strong> - All running parts of Bókun have now been stable for roughly 8 hours. We will keep monitoring the platform into the morning.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Update</strong> - All major services have been stable since around 3pm UTC, we continue to monitor for errors.<br /><br />While critical parts of the Bókun suite are up and running without issues, we have turned off some additional features like Webhooks for the App store, The in-platform notification service and some of the automatic OTA Sync services and importers. These will be out of order until we have a longer period of stable uptime.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Monitoring</strong> - Things are looking better. All critical components have been stable for the last 2 hours. We are still improving speed for some of our services and the whole team will continue improving and monitoring the platform into the evening.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Identified</strong> - We are still experiencing issues due to the root cause. We don't have an estimate on a fix as of yet, but we're all hands on deck on resolving this asap</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Monitoring</strong> - We have managed to isolate the issue so that incoming bookings should no longer be affected.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Update</strong> - Some accounts are still affected by the ongoing disruption and may experience intermittent issues. We are eagerly working towards getting all parts of the platform stable again. More updates to follow.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:bokun.statuspage.io,2005:Incident/104361172022-06-29T15:10:28Z2022-06-29T15:10:28ZBooking reservations failing<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bokun.statuspage.io,2005:Incident/94599542022-03-07T22:27:55Z2022-03-07T22:27:55ZScheduled database upgrade<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Scheduled</strong> - Some of Bókun’s databases will be upgraded.<br />The event will cause service outage for Bókun for a moment. The expected downtime is 30-90 seconds.</p>tag:bokun.statuspage.io,2005:Incident/94074842022-02-25T16:31:13Z2022-02-25T16:31:13ZPerformance issues and unexpected downtime<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Monitoring</strong> - Servers have recovered. We are monitoring the situation.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:bokun.statuspage.io,2005:Incident/81665252021-10-06T15:12:35Z2021-10-06T15:12:35ZHigher error rate for search lookups<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Identified</strong> - We are getting higher levels of errors due to out of memory issues in search. This affects endpoints that display products, availability or bookings.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bokun.statuspage.io,2005:Incident/80563122021-09-22T16:00:00Z2021-09-22T16:08:54ZSearch performance issues<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - High error rates and slow response times to search requests and availability lookups from 15:50 to 16:00 GMT. Issue has been resolved.</p>tag:bokun.statuspage.io,2005:Incident/75771242021-07-25T05:00:37Z2021-07-25T05:00:37ZDatabase upgrade<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:53</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Scheduled</strong> - To improve the stability and performance of our systems, we are performing a major database upgrade. The estimated downtime for this upgrade is 1 hour. During this maintenance window, Bókun won’t be able to accept any bookings and the extranet & widgets will be inaccessible. If you have any questions or concerns, please feel free to reach out to us.</p>tag:bokun.statuspage.io,2005:Incident/68046422021-04-21T13:42:18Z2021-04-21T13:42:18ZUnexpected downtime<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - We have identified and fixed the issue. All systems should be operational.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:51</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Investigating</strong> - Unexpected downtime after upgrade.</p>tag:bokun.statuspage.io,2005:Incident/68046322021-04-21T10:00:00Z2021-04-21T10:49:34ZUnexpected downtime<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - Unexpected downtime following upgrade.</p>tag:bokun.statuspage.io,2005:Incident/64275862021-03-01T16:58:14Z2021-03-01T16:58:14ZUnexpected downtime<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Monitoring</strong> - The Bókun platform is back to running at its normal speed, and all systems are running normally. We are monitoring the situation.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:bokun.statuspage.io,2005:Incident/52091982020-09-30T11:00:42Z2020-09-30T10:05:13ZBokun major release<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Scheduled</strong> - We will be doing a major release of Bokun starting at 9AM UTC on Wed 30.September.<br />We do not expect downtime, although this may be necessary for a short time.</p>tag:bokun.statuspage.io,2005:Incident/50108072020-09-03T14:55:00Z2020-09-03T15:46:44ZSporadical slow response times on availability and booking lookup<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:bokun.statuspage.io,2005:Incident/44873312020-06-29T15:22:07Z2020-06-29T15:22:07ZBokun search cluster down<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Monitoring</strong> - Service has returned to normal. We are monitoring the situation.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on restarting the service.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>